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If you are in an emergency, contact your local Police or Fire Department by dialing 911.

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Your privacy is important to us. If you're a patient, please do not include personal health information.

Contact Information

Address

3400 Martin Luther King Jr. Ave SE, Suite 300, Washington, DC 20032-1542

Phone

(202) 724-7666

Fax: (202) 769-2834

Hours

Mon – Thu: 9 AM – 8 PM

Friday: 9 AM – 5 PM

Saturday: 10 AM – 2 PM

Sunday: Closed

Reach Out to Paving the Way MSI

Existing clients needing to update insurance information, payment methods, or personal information may do so through the Patient Portal.

If you have questions regarding insurance coverage, billing, or account-related concerns, please contact our front office at office-admin@ptwmsi.org.

To reschedule an appointment, please contact your provider directly or call our office at (202) 724-7666.

Please note that, in accordance with PTWMSI's financial policies and agreements, some appointments may be subject to fees for no-shows or cancellations made less than 24 hours prior to the scheduled appointment time.

Self-Referrals

To become a client at PTWMSI, please complete our Appointment Request Form.

If you have questions about our services before scheduling an appointment, please contact our front office at (202) 724-7666 or email office-admin@ptwmsi.org.

Referring Providers

You can feel confident in referring clients to PTWMSI. Our multidisciplinary team of psychiatrists, psychiatric nurse practitioners, therapists, and support staff work collaboratively to provide high-quality, comprehensive behavioral healthcare for children, adolescents, adults, and families.

Our front office and intake team strive to make the referral and onboarding process smooth, efficient, and supportive for both providers and families. If you refer a client directly to PTWMSI, our team will coordinate scheduling and intake directly with the client or family and provide updates to your agency as appropriate.

To submit a referral, please fax your agency referral form to (202) 769-2834 or complete our Appointment Request Form.

If you would like to speak with our intake coordinator prior to initiating a referral, please call (202) 724-7666.

Once a referral has been received, our team will contact the client directly to begin the scheduling process.

Stay Informed

Newsletters

VOC

January 2026

August 2026 VOC Newsletter

Current

This August 2026 issue of the Paving the Way MSI Case Manager Insights Newsletter focuses on housing resources in Washington, DC, highlighting organizations like the Salvation Army's EMAST Program, Community Connections, Fortitude Housing DC through Catholic Charities, the Downtown Day Services Center, and SOME (So Others Might Eat), all of which offer a range of services from emergency financial assistance and eviction prevention to permanent supportive housing and behavioral health care. The newsletter also shares an uplifting success story about a consumer who, with the help of case management and the Downtown Day Services Center, was finally able to obtain a free non-driver DC ID, opening doors to public benefits and resources across the District. On the community events side, readers are invited to check out the RFK Farmers and Flea Market on Saturdays at 2615 Benning Rd NE, as well as the Flourish and Grow Back-to-School Mental Wellness Workshop on August 8 at the RISE Demonstration Center, a free event designed for middle school youth that includes lunch, school supplies, mindfulness, and positive psychology activities. The newsletter rounds out with a reminder about Protect DC, a resource where anyone can anonymously report non-emergency safety concerns and get connected to behavioral health, housing, and employment support, and encourages readers to reach out to their case manager for help navigating any of these resources.

July 2026

July Case Manager Insights

The July 2026 Case Manager Insights Newsletter from Paving the Way MSI is packed with summer fun and helpful resources, kicking things off with a celebration of the 4th of July and a guide to watching the fireworks from spots like Hains Point in East Potomac Park, the National Mall, REACH at the Kennedy Center, and The Wharf. Families can also take advantage of free DPR fitness centers, spray parks open daily from 10am to 6pm, and both indoor and outdoor pools across the city, plus the DC Youth Meals Program running Monday through Friday from June 19 to August 23 at over 100 sites with no application or ID required. The newsletter highlights a wonderful DC Summer Movie Guide with free and low-cost outdoor screenings like Sunset Cinema at the Wharf, Library of Congress Summer Movies on the Lawn, and Kennedy Center Extraordinary Cinema, as well as the Great American State Fair running June 25 through July 10 with free admission along the National Mall. The featured organization this issue is Alice's Kids, a nonprofit that provides anonymous financial assistance to children in low-income families for things like sports gear, school supplies, and enrichment activities, with a heartwarming success story of a young boy who received four soccer outfits through a Case Management referral, and the newsletter also reminds everyone that the DC Victim Hotline at 844-443-5732 and the 988 crisis line are always available for support.

News & Updates

Blog

Tips, tricks, and insights from our team to support your mental health journey.

#HealingTogetherDC Campaign

#HealingTogetherDC Campaign

Stories of Resilience and Community Support

12 Days of Holiday Crime Prevention Powered by The Empower Me - Victims of Crime

12 Days of Holiday Crime Prevention Powered by The Empower Me - Victims of Crime

December 14, 2024

Join us for our holiday crime prevention awareness campaign as we empower survivors and strengthen community support.

Nature-Based Activities

Nature-Based Activities

Spending just 20 minutes connecting with nature can help lower stress hormone levels.

VOC Summer Safety Tips

VOC Summer Safety Tips

With recent rises in carjackings and shootings, prioritizing safety is crucial. Learn comprehensive safety strategies for your vehicle, home, and when traveling.

Live Q&A Sessions with Therapists

Live Q&A Sessions with Therapists

Breaking the Stigma Around Mental Health

Support Our Mission

Your donation helps us provide accessible mental health care to families in Washington, D.C. who need it most.

The Joint Commission

You may contact the Joint Commission's Office of Quality Monitoring to report concerns about a Joint Commission-accredited healthcare organization. Call 1.800.944.6610 or fax concerns to 1.630.792.5636.

If you are in crisis or experiencing an emergency, call 911 or the Suicide & Crisis Lifeline at 988

Paving The Way Logo

A Free Standing Behavioral Health Clinic committed to providing evidence-based services to children, adolescents, adults, and families in the District of Columbia.

Contact Info

3400 Martin Luther King Jr. Ave SE,
Suite 300, Washington, DC 20032-1542

Fax: (202) 769-2834

Office Hours

Monday – Thursday9:00 AM – 8:00 PM
Friday9:00 AM – 5:00 PM
Saturday10:00 AM – 2:00 PM
SundayClosed

© 2026 Paving the Way Multi Service Institute. All rights reserved.

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